Tool creates and tracks service orders
PPL Electric Utilities has made it easier for small businesses, contractors and builders to create and track work requests for new service.
At www.pplelectric.com/contractorservices, a work order for new service can be entered in four easy steps, and businesses can follow its progress from the office or on the go.
The new tool can be used with tablets and smart phones, reduces the need for lengthy phone calls and provides more timely information about your work orders. You can create work orders, review schedules and receive email status updates.
Contractors, builders and small businesses have a lot of demands on their time, so PPL Electric Utilities created this site with their needs in mind. These customers now have the flexibility to create and track their orders when and how it’s convenient for them.
Step-by-step instructions are on the site. The instructions include a checklist to help identify the information needed to enter a new work order.
Creating a new work order consists of completing four easy steps:
1. Enter service information: Location and type of work, desired in-service date, etc.
2. Add contact information: Primary contact, customer and additional contacts.
3. Provide additional details: Type and size of building, closest pole, preferred meter location, etc.
4. Review & submit: This is a summary of the work request to review for accuracy before submission.
- Create and manage work orders at any time and on any device, whether at home, the office or the job site. The tool is optimized to work with tablets, smart phones and your computer, so it can be used on the go.
- Create multiple work orders quickly using our copy feature.
- Easily track the progress of your work orders with email notifications.
- You’ll have direct access to the scheduler and designer assigned to your work orders via phone and email.
- Manage your frequently used contacts – no need to enter the information on every work order.
- Share your work orders with your contacts, colleagues and others.
How it works
- Sign in using the same user name and password you use to access your electric service account information. If you're not a PPL Electric Utilities customer, you can register now to gain access to these benefits.
- Start a request and save your progress if you don’t have all the information up front.
- When you have all the necessary information, initiate and submit a request from any device at any time.
- Once the request is submitted, you'll receive an email notification with your work order number. You'll also be contacted within five business days to go over the details of the work to be performed.
- Receive real-time progress updates by managing your notification preferences.
- Access the details of your work orders such as the status, outstanding requirements, scheduled and completion dates, and more.
- Edit the details of your work orders, such as completing a customer requirement or adding a contact.
Two parts of your electric bill --- two ways to save
You can’t control every monthly household bill. But you can take control of your electric bill.
There are two basic parts of your electric bill:
- Distribution — what you pay for PPL Electric Utilities to deliver electricity to your home and maintain the equipment and wires that carry it.
- Supply or generation — the charge you pay per kilowatt-hour for the electricity you use in your home.
For the average customer using 1,000 kilowatt-hours of electricity a month, we deliver the electricity that powers homes, communications, technology, and entertainment for less than $2 a day.
That same $2 a day also supports safe, reliable electric delivery and around-the-clock service. PPL Electric Utilities has hundreds of skilled employees who maintain and upgrade 50,000 miles of power lines, nearly a million poles and towers, and millions of pieces of electric equipment that keep the electric delivery system strong and resilient.
Customers can reduce their usage and save money on their bill by following some basic tips.
- Heating accounts for more than 30 percent of an average home’s energy bill.
- Turning the thermostat down about one degree saves about 2 percent on your heating bill. Turning it down five degrees saves about 10 percent.
- To save energy, set your thermostat at 68 degrees Fahrenheit in the winter and 78 degrees in summer, if possible.
- Set your thermostat cooler overnight.
- A programmable thermostat lets you easily lower the temperature when no one is home and overnight. You could save as much as 20 percent on your heating costs.
- A tightly sealed home keeps the air you heat or cool inside and the outdoor air outside.
- Your house will not warm up any faster if you raise the thermostat setting. When your heating system is on, it runs at the same rate regardless of the temperature setting.
- Sealing leaks in your air ducts can reduce heating costs by up to 20 percent.
- Regular maintenance of your heating and cooling system will improve its efficiency and extend its life.
- Electric outlets let cold air into the house. Remove the outlet covers and insert special insulation underneath. Use special insulating plugs in outlets that are not being used.
We’re focused on making the most efficient use of customer dollars to help keep rates competitive and our system safe and reliable. Our cost to provide electricity is below the state average.
In combination with energy savings tips and PPL Electric Utilities’ efforts to keep delivery rates reasonable, customers can also take control of what they pay for electricity supply by shopping and stretch their hard-earned dollars. Electricity supply comprises two-thirds of the average residential bill.
The Pennsylvania Public Utility Commission’s website, www.PAPowerSwitch.com, makes it easy to shop for a licensed electricity supplier. Offers can be sorted by price and terms like fixed price or variable price. Shopping customers are reminded to double-check that they’re buying power the way they want. There’s a price risk associated with variable-rate electricity supply contracts, and customers have to decide what level of risk they’re comfortable with.
There’s no effect on your electric service when you shop. PPL Electric Utilities will remain your delivery company, moving the supplier’s electricity to your home and responding if the power goes out.
There’s also no effect on PPL Electric Utilities when customers shop. Many of the company’s employees shop to get a better price. More than 650,000 PPL Electric Utilities customers shop for electricity supply.
Visit www.pplelectric.com for more information for home energy tips and to hear from some of our employees about how they’ve shopped and saved.
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